Contact information

Contact Us Policy

Customer Support
We are committed to helping our customers. If you have any questions or concerns about your order, our products, or our store policies, please contact us.

How to Reach Us

• Email: hello@songlinesstudio.com

Response Time
We strive to reply to all inquiries within 24 to 48 business hours. Please note that response times may be slower on weekends, public holidays, and during busy seasons.

Order Inquiries
To help us assist you promptly, please provide your order number and the email address used for checkout when you contact us regarding an order.

Business Hours
Our customer support team is available from Monday to Friday, 9:00 AM to 5:00 PM (Portugal Time, WET/WEST, UTC+0/UTC+1).

Important Note
For any questions about returns or refunds, please review our separate Return & Refund Policy first. Please be aware that all sales are final except for items that arrive damaged or incorrect.